Introduction
All staff are encouraged to actively participate in improving their effectiveness within the workplace.

At Jardine Motors Group each business is responsible for identifying the training needs of it's team and compiling a dealership training plan: The plan will cover the following:

• Induction training
• Manufacturer’s training
• Training required as a result of the performance appraisal system
• Central training initiatives
• Succession planning

All identified training needs are incorporated into an annual training plan which is completed in time for the cost implications of the plan to be included in the annual budget. To meet the agreed training needs, the Company will provide support for:

• Induction training
• On the job training
• Manufacturer’s training courses
• Career development training/Succession planning
• Central training courses

Induction
It is important that all new team members undertake formal induction training. This training will commence from the first day of their employment and will last for six months. During this time new team members are trained, developed and reviewed. The HR Department also runs Corporate Induction Days with the support of operational staff . A summary of the induction process is detailed below.

Dealership Induction
All new team members are presented with a six month induction plan on their first day. This will ensure they fully understand our mission statement and values, as well as fully understanding the responsibilities of the Group and their dealership. After their first week and month, all new team members have a formal review with the Dealership General Manager . Reviews then take place after three months and six months with their line manager. This will ensure they have the appropriate skills to carry out their responsibilities to the high standards we expect.

Job Induction
All new teams members spend their first week observing colleagues from different departments. This allows them to fully appreciate the importance of all roles within the dealership, as well as understanding where their role fits in. In addition to this they will receive on the job training and manufacturer's training where appropriate.

Group Induction
All new team members are invited to attend the Group Induction Day. This is an informal fun day that provides information about the Group. There are several operational staff who help to present this day. As well as providing interesting information about Jardine Motors Group and its plans for the future, we also take a question and answer session at the end of the day. This proves very popular with staff and reinforces the commitment we have in developing effective communication within the Group.

On The Job Training
Each General Manager is responsible for identifying the standard requirements for each job within the dealership. These standards will provide the basis for the individual’s on the job training programme. Line managers take full responsibility for on the job training for their department to ensure team members are provided with the skills and knowledge to carry out their duties to the dealership standards. Line managers are also responsible for coaching and reviewing performance standards throughout the year, in line with our staff appraisal process. This process is essential to the success of the Group as it allows the skills of the workforce to move forward and take the business with it.

Manufacturer’s Training Courses
Each line manager is responsible for agreeing appropriate technical training courses with the franchise manufacturer. This helps staff like Vehicle Technicians keep up to date with modern technology and continue to provide exceptional customer service.

Central Training Courses

Central training courses will normally be designed to meet specific Company-wide training needs. This will usually include IT, process and legal updates.

Supervisor Development Programme
This course has been developed specifically for people who supervise a group at work, those people who coach or develop their colleagues, and people who have to work with a range of different people at work.

Covering all aspects of the core supervisory skills such as effective coaching, and performance management skills; this course also focuses on areas to further the delegates’ management career such as leadership skills and standard setting.

• Learning styles
• Interpersonal skills
• Setting standards
• Equal opportunities
• Qualities of good leaders
• Leadership and work styles
• Questioning skills
• Giving developmental feedback
• Performance management
• Working with difficult people

Management Development Programme
The Management Development Programme has been designed to develop the people and financial skills of existing line managers, as well as supervisors and team leaders who would like to develop into a management role. The programme has ten one day modules, which are:

• Leadership & Management Skills
• Equal Opportunities
• Recruitment and Selection Skills
• Coaching and Counselling Skills
• Performance management Skills
• Discipline & Grievance Skills
• Teamwork Skills
• Dealing with Difficult People
• Presentation Skills
• Financial Management Skills

If staff are interested in developing their career and would like to be considered for a place on this programme then they should discuss it with their line manager.

General Manager Development Programme
Having a strong succession plan is very important to Jardine's. The General Manager's Development Programme develops the leadership skills, commercial awareness and entrepreneurial flare of our best line managers so that they can one day head up one of our prestige businesses. This programme is very different from traditional courses and encompasses practical work experience at the Mandarin Oriental Hotel in Knightsbridge, appointment of an executive coach, question and answer sessions with the Chief Executive with a posh dinner afterwards; as well as traditional classroom learning. For the best two candidates there is £5,000 each to spend on a strategic business course.

• Executive Coaching
• 2 Places at Business School
• Commercial Seminars
• Business Luncheon With Directors
• Work Experience at Jardine Matheson
• 3 X 2 day Leadership Modules ( Lecture, Discussion, Case Study & Presentation )

Personal Development Plans
Managers who have completed the MDP can have a PDP agreed for them in conjunction with the HR Department, their General Manager and Divisional Director. The plan can cover additional management training, strategic development, further education programmes and practical work experience. Managers are asked to discuss any initial request for a PDP with their General Manager.